Effective Date: 25 June 2026
Thank you for shopping with The Watering Can. This Shipping Policy explains how we process and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
If we experience a high volume of orders or unforeseen delays, processing times may be extended. If this happens, we will notify you as soon as possible.
Shipping Costs
Shipping charges are calculated during checkout based on your delivery address, the size and weight of your order, and the selected shipping method.
Any applicable shipping fees will be displayed before you complete your purchase.
Estimated Delivery Times
Estimated delivery times are:
- Standard Shipping: 3–7 business days
- Express Shipping (if available): 1–3 business days
Please note that these are estimated delivery times and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
You can use the tracking number provided to monitor your shipment.
Delivery Delays
While we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to:
- Weather conditions
- Customs inspections
- Carrier delays
- Public holidays
- High shipping demand
We are not responsible for delays caused by shipping carriers or circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
We are not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error after placing your order, please contact us immediately. We will do our best to update the address before your order is shipped.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
To help us investigate the issue, please include:
- Your order number
- Photos of the damaged package or product (if applicable)
- A description of the problem
We will work with the shipping carrier to resolve the issue as quickly as possible.
Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, import taxes, or other fees imposed by their country’s customs authorities.
These charges are not included in the purchase price or shipping cost unless otherwise stated.
Failed Delivery Attempts
If a package is returned to us because:
- The delivery address was incorrect,
- The package was unclaimed,
- Delivery was refused,
the customer may be responsible for any additional shipping costs required to resend the order.
Contact Us
If you have any questions regarding shipping, please contact us:
The Watering Can
Email: info@kwikomfi.co.uk
Website: https://wateringcan.shop