Watering Can

Refund and Returns Policy

Effective Date: 25 June 2026

Thank you for shopping with The Watering Can. We want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or your order number is required.
  • The item must not be damaged due to misuse, neglect, or improper handling.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

  • Used products
  • Products damaged by improper use
  • Gift cards (if applicable)
  • Clearance or final sale items (if marked as non-returnable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your request and, if approved, provide a replacement or a full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 5–10 business days.

Please note that your bank or card issuer may require additional time to process the refund.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to:

  • A defective product
  • A damaged product
  • An incorrect item was sent by us

We will cover the return shipping costs.

If you are returning an item for any other reason, you are responsible for the return shipping costs unless otherwise agreed.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

If your order has already been dispatched, it cannot be cancelled. However, you may request a return after receiving the item in accordance with this policy.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you require an exchange, please contact our customer support team.

How to Request a Return

To start a return, please contact us with:

  • Your name
  • Order number
  • Reason for the return
  • Photos (if applicable)

Email: info@kwikomfi.co.uk

Website: https://wateringcan.shop

We will provide you with return instructions after reviewing your request.

Contact Us

If you have any questions about this Refund & Return Policy, please contact us:

The Watering Can

Email: info@kwikomfi.co.uk

Website: https://wateringcan.shop